Returns & Refunds

At Rossignol, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

Return Eligibility

To qualify for a return:

  • Items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Certain items, such as personalized or clearance products, may not be eligible for return.

How to Initiate a Return

  1. Visit skisrossignolsa.com and log in to your account.
  2. Navigate to “Order History” and select the item(s) you wish to return.
  3. Follow the instructions to generate a return label and packing slip.
  4. Pack the item securely and attach the return label.
  5. Drop off the package at the designated carrier location.

Refund Processing

  • Once your return is received and inspected, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

If you need a different size or color, we recommend returning the original item and placing a new order on skisrossignolsa.com for faster processing.

Damaged or Defective Items

If your item arrives damaged or defective, please initiate a return through skisrossignolsa.com within 7 days of delivery for a replacement or refund.

International Returns

For orders shipped outside the U.S., return policies may vary. Please refer to the terms provided at checkout or contact the local retailer where the purchase was made.

For more details, visit our full Return Policy at skisrossignolsa.com.